Refund Policy

Refund Policy

Refund Policy – My Rummy King

At My Rummy King, we are committed to providing our users with a secure and transparent gaming experience. By registering and adding funds to your My Rummy King wallet, you agree to the terms outlined below.

1. No Refund Policy

Once a transaction is successfully completed and the amount is added to your My Rummy King wallet, it is non-refundable. Users are advised to play responsibly and ensure they are making deposits with full awareness.

2. Exceptions

Refunds may only be considered in the following rare circumstances:

• The user’s account was debited, but the wallet was not credited.

• A technical or system error caused an incorrect deduction.

• Fraudulent or unauthorized transactions (subject to verification and approval).

In such cases, please contact our support team immediately at info@myrummyking.com with full details of the transaction. We will investigate and resolve the issue as per our internal policies, which may take up to 7-10 business days.

3. Game-Related Losses

My Rummy King is a skill-based platform. Winnings and losses are determined by users’ gameplay. No refund will be provided for amounts lost during games.

4. Dispute Resolution

If you believe a transaction has been wrongly processed, you can raise a dispute by emailing us within 48 hours of the transaction. Our team will review and respond accordingly.

5. Payment Gateway Failures

We are not responsible for any issues arising from third-party payment gateways. However, we will assist you in coordinating with the respective provider to resolve the issue.

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If you have any concerns regarding payments or refunds, please write to us at info@myrummyking.com. Your satisfaction and safety are our top priorities.